Return Policy
Return Policy - Where Comfort Meets Confidence
At Willdos, we understand that the art of creating a home is deeply personal. In the pursuit of ensuring your absolute satisfaction, we have crafted a Return Policy that aligns with our commitment to transparency and your peace of mind.
1. Eligibility
To initiate a return, your item must be unused and in the same condition as received. It must also be in the original packaging. Please note that certain items, such as personalized or perishable goods, are not eligible for return.
2. Initiation of Return
To initiate a return, please contact our customer service team within 14 days of receiving your order. Provide your order number, details of the item(s) you wish to return, and the reason for the return. We will guide you through the process and provide the necessary instructions.
3. Return Authorization
Once your return request is approved, we will issue a Return Authorization (RA) number. This number must be clearly marked on the outside of the package. Items returned without a valid RA number may not be accepted.
4. Shipping the Return
You are responsible for the cost of shipping the item back to us. We recommend using a trackable shipping service to ensure the safe return of your item. We are not responsible for items lost or damaged during the return process.
5. Inspection and Approval
Upon receiving your returned item, our team will inspect it for eligibility based on our return criteria. If approved, we will process the refund or exchange. Please allow a reasonable processing time.
6. Refunds
Refunds will be issued to the original method of payment. Depending on your payment provider, it may take additional time for the refund to reflect in your account.
7. Exchanges
If you wish to exchange an item, please indicate the desired replacement when initiating the return. Exchanges are subject to product availability.
8. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging. We will work swiftly to resolve the issue.
9. Non-Returnable Items
Certain items, such as gift cards, are non-returnable. We also reserve the right to reject returns that do not meet our criteria.
10. Contact Us
Your satisfaction is our priority. If you have any questions or concerns about our Return Policy, please reach out to our customer service team through our Contact Us page.
At Willdos, we believe that every piece should resonate with the soul of your home. Our Return Policy is designed to provide you with the confidence to explore and experiment, knowing that your comfort is our utmost priority. Thank you for choosing Willdos as your partner in creating spaces that feel uniquely yours.